Authentify: Aligning Company Needs With Employee Goals

  By Deanna Hartley —

In general, Rolfe said the company makes an effort to hire individuals from a variety of backgrounds.

“We do use vendors across the world, and having a person on staff who speaks Hindi or German helps,” he said. “It also helps in terms of the creativity. They come with a different perspective and allow us to see different ideas.”

In some cases, hiring with the expectation that the individual will receive necessary training is a viable option, Rolfe said.

“If I can’t find a person who has the actual experience I need [but] I think there’s great potential there, I’ll hire him and send him off to training,” he said. “But I want a candidate who at least can do a significant amount of work prior to that training.”

Beyond that, however, training to facilitate an employee’s professional growth is key at Authentify.

“[We] work with candidates to grow their experience and skills over time,” Rolfe said. “That’s why it’s so important to understand their goals and their interests so that they’re excited about going to training and see it as a career step forward instead of a painful process.”

Moreover, the company offers reimbursements in certain cases.

“[If we] push them to go get specific certifications or push them to get educated on maybe a particular speech-processing engine or something that’s critical for us, [the training] is completely paid by the company,” he said. 

–  Deanna Hartley, dhartley@certmag.com