Inforonics: Spotlight on Employee Career Development1 | 2 |
“We’ve designed a fairly intelligent system that helps [employees practice] how to handle things,” said Hooper. The system is the creation of an Inforonics director, and it helps employees learn and review company procedures. “Even for the higher-end project work we do, everything’s pretty procedure driven. [It is required because] it is fundamental to how we operate.
“Because we’re an outsourcer, everything is about optimizing,” Hooper said. “If we can handle 20 calls with one person, as opposed to our client handling 20 calls with two people, we’re immediately providing a cost savings.”
Another example of Inforonics’ learning focus was a recent company-sponsored event during which participants learned about trends in IT — such as cloud computing and virtualization — as well as service value. Afterward, attendees participated in a simulation in which a real business scenario addressed lessons related to making critical decisions about business issues — decisions that could cost a lot of money for the organization.
“[The activity shows] you need business-IT alignment,” said Hooper. “You need to be integrated, thinking the same thing, acting on the same priorities. It’s a great simulation for people to look at how they naturally tend to go into silos.”1 | 2 |