Processes
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These questions are based on EXE-101 – ITIL Foundation Certification in IT Service Management Version 3 (Continued)
ITIL
Self Test Software Practice Test
Objective: Processes.
Sub-objective: Continual Service Improvement: Explain the high-level objectives, basic concepts, process activities, roles and metrics for the 7-Step Improvement Process.
Single answer, multiple-choice
Which Service Lifecycle stage works with Continual Service Improvement to monitor data as part of the 7-Step Improvement Process?
- Service Strategy.
- Service Design.
- Service Transition.
- Service Operation.
Answer:
D. Service Operation.
Tutorial:
The Service Operation stage of the Service Lifecycle works with Continual Service Improvement to monitor data as part of the 7-Step Improvement Process. In the Continual Service Improvement (CSI) stage of the Service Lifecycle, the Service Operation stage gathers data and analyzes needs. Moreover, the Service Operation stage manages the applications, technology and infrastructure for supporting service delivery.
The Service Strategy stage of the Service Lifecycle does not work with Continual Service Improvement to monitor data as part of the 7-Step Improvement Process. The Service Strategy stage enables you to gather a thorough understanding of customer requirements.
The Service Design stage of the Service Lifecycle does not work with Continual Service Improvement to monitor data as part of the 7-Step Improvement Process. The Service Design stage enables you to design the IT service to meet the business requirements.
The Service Transition stage of the Service Lifecycle does not work with Continual Service Improvement to monitor data as part of the 7-Step Improvement Process. The Service Transition stage enables you to deliver services required for operational use.
Reference:
Office of Government Commerce. An Introductory Overview of ITIL V3, Chapter: 7, Service Operation, p. 29.
