Technology and Architecture

BackBy — April 17, 2008

These questions are based on EXE-101 – ITIL Foundation Certification in IT Service Management Version 3 (Continued)
ITIL
Self Test Software Practice Test

Objective: Technology and architecture.
Sub-objective: List some generic requirements for an integrated set of Service Management Technology.

Single answer, multiple-choice

Which of the following statements is NOT a benefit offered by a Service Design tool?

1. To accelerate the design process.
2. To ensure that standards and conventions are followed.
3. To offer prototyping, modeling and simulations.
4. To identify weak areas in the Service Management Lifecycle.

Answer:
D. To identify weak areas in the Service Management Lifecycle.

Tutorial:
A Service Design tool does not identify weak areas in the Service Management Lifecycle. This is a benefit of a Service Management tool.

Service Design tools accelerate the design process, ensure that standards and conventions are followed and offer prototyping, modeling and simulations. In addition, Service Design tools allow you to analyze "what if" scenarios. They also allow interfaces and dependencies to be checked and correlated and designs to be validated.

Reference:
Office of Government Commerce. Service Design, Chapter 7: Technology Considerations, 7.1 Service Design Tools, p. 201-203.