Functions

BackBy — April 17, 2008

These questions are based on EXE-101 – ITIL Foundation Certification in IT Service Management Version 3 (Continued)
ITIL
Self Test Software Practice Test

Objective: Functions.
Sub-objective: State the role, objectives and organizational overlap of the Technical Management function, The Application Management function and The IT Operations Management function (IT Operations Control and Facilities Management).

Single answer, multiple-choice

Which statement regarding the Application Management group is INCORRECT?

1. The Application Management group is responsible for designing, testing, improving and managing IT applications.
2. The Application Management group ensures managing applications throughout their lifecycles.
3. The Application Management group focuses on specialization and extra support for applications.
4. The Application Management group provides detailed technical skills and resources required for IT operations.

Answer:
D. The Application Management group provides detailed technical skills and resources required for IT operations.

Tutorial:
The Application Management group does not provide detailed technical skills and resources required for IT operations. It is the Technical Management group that provides detailed technical skills and resources required for IT operations. The Technical Management group is also involved in designing, testing, releasing and improving IT services.

All other options are true regarding the Application Management group. Application Management includes a group of people that are responsible for designing, testing, improving and managing IT applications. The Application Management group ensures managing applications throughout their lifecycles. The Application Management group focuses on specialization and extra support for applications. This group is not responsible for developing functionality required by the business. Moreover, it is the Application Management group that decides whether to buy a required application or to build it in-house.

Reference:
Office of Government Commerce. The Official Introduction to the ITIL Service Lifecycle, Chapter 7: Service Operation, 7.9 Application Management, p. 117-121.

Office of Government Commerce. Service Operation, Chapter 2: Service Management as a practice, 2.4 Service Operation fundamentals, 2.4.6 Functions within Service Operation, 2.4.6.4 Application Management, p. 16.